Cancellation & Cooling-Off Policy

Byw’n Iach Membership Cancellation & Cooling-Off Policy

Cooling-Off Period (First 14 Days)

You have the right to cancel your membership within 14 days of joining.

If you cancel within this period and have not used the facilities, you will receive a full refund. You must visit the centre you signed up to with the card you paid.

If you cancel within this period after using the facilities, we will deduct a pro-rata amount to reflect the services used.

To cancel, you can:

• Speak to a member of staff at reception
• Contact us via email: cyswllt@bywniach.cymru
• We will process refunds within 14 days of receiving your cancellation request.

After the Cooling-Off Period

After the initial 14 days, your membership is subject to the agreed minimum term period of 6 months. After the initial period you are required to give 1 month’s written notice if you wish to cancel. We cannot cancel membership over the phone

You may cancel by giving by:

• Letter
• E-mail – debyduniongyrchol@bywnich.cymru
• Complete cancellation form (available at any centre)

Membership fees remain payable during the notice period. You can continue to use the facilities throughout your cancellation notice.

You can cancel a Direct Debit at any time by contacting your bank or building society. Written confirmation may be required. However, cancelling your dd instruction does not cancel your contract, and you will be invoiced for any months due.

Exceptional Circumstances

We may allow early cancellation without penalty in certain circumstances, such as:

• Medical reasons (with supporting evidence)
• Relocation beyond a reasonable distance

Requests will be considered on a case-by-case basis.

Our Commitment to Fairness

We aim to make joining and leaving Byw’n Iach as straightforward as possible.

We will not:

• Apply unfair cancellation barriers.
• Enforce unfair contract terms.
• Refuse valid refunds within the cooling-off period.