Frequently Asked Questions
Are your centres open?
No, our centres are now closed.
As a result of the Lockdown in force, from Saturday December 19th, Byw’n Iach Centres will be closed until further notice. All leisure facilities will be unavailable during this lockdown period. Welsh Government have committed to reviewing the regulations after 3 weeks. We will update you once we know of any further developments.
When will your centres re-open?
Our centres closed on Saturday December 19th. The Welsh Government have committed to reviewing the regulations every 3 weeks. We will update you once we know of any further developments.
What will happen to my Direct Debit Membership?
All active Direct Debit Memberships* will be frozen on Thursday December 24th.
No payment will be taken in January.
Existing Direct Debits that are currently frozen will remain so.
You DO NOT need to do anything. We will be in touch with further information about your membership once we have it in the new year.
*This includes Fitness, Inclusive, Swimming, Gymnastics and Children’s memberships
Once we receive notification of a possible reopening date, we will contact all customers that currently hold a “live/ unfrozen” membership, to inform you that your membership will become active once again and confirm the future payment arrangements.
Do I need to apply to have my membership frozen?
All active Direct Debit Memberships will be frozen on Thursday December 24th. You DO NOT need to do anything as this will be done automatically for you. We will be in touch with further information about your membership once we have it in the new year.
How does the closure affect my Monthly/Annual Ticket?
If you have an active Annual or Monthly ticket with Byw’n Iach, time will be added to your ticket to compensate for the closure.
You do not need to do anything as this will be done automatically. Your membership will be active again once we can re-open.
I purchased an annual Byw'n Iach card to begin attending again, will time be added to make up for the closure?
Time will be added to your Byw’n Iach annual card to compensate for the lockdown closure.
I have an existing booking, what do I need to do?
Any booking made for during the lockdown period will be cancelled. If you have pre-paid for any sessions during this time we will contact you regarding re-arranging or refunding the booking.