Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Can I join Byw'n Iach online?

Yes you can! Yes! Follow the video below to follow guidelines on how to join Byw’n Iach online

Byw'n Iach listens to our customers…

Following the Byw’n Iach Customer Satisfaction Questionnaire in August 2023, Byw’n Iach listened to you and here’s what we did

This is how Byw'n Iach did in our questionnaire in January 2024

Can I join Byw’n Iach online?



It is possible to join our Direct Debit plans online.

You can join the following plans online:

Click on the packages above for more information.

To join the scheme, follow this link: Join Online

Important Update For Families Who Are On Waiting Lists For Swimming Lessons At Arfon and Bangor Pools

We are keen to share a little information about how we are trying to offer additional opportunities to the children who are waiting for a place within our swimming lessons programme.

Following the Covid period, waiting lists for swimming lessons at both centres have reached an all-time high. This despite the fact that the programmes of both centres have expanded and we now provide more lessons each week than ever before. The situation has arisen mainly due to the fact that two annual “cohorts” of children have failed to be accepted into the system in the usual way as a result of the lock down periods. We are very keen to ensure that as many children as possible have the opportunity to learn to swim. All primary schools have now had the opportunity to restart their lessons and most have done so.

Recruitment and Training of Additional Teachers

Like all sectors we are facing a very challenging situation in terms of recruiting staff and many of the young teachers we had before Covid have now left for university or to develop a career in another field. We have already held several Swimming Teacher courses this year and have more courses planned. Experienced teachers are supporting the team of new teachers to develop their skills. We continue to try to recruit staff on permanent contracts and also casual staff but their training of course takes time, and does not offer an immediate solution.

How to Book and Pay Online?

To book for your child (ren) follow these instructions: Instructions

How to generally book and pay for my online sessions: Instructions

How to use the Byw'n Iach App?

The Byw’n Iach App is the center of all our latest information, updates, schedules, events and notifications.

Customer Information:

  • Members with an online account and password use the same login details for the app.
  • Members who have not used their account – send your Byw’n Iach Membership Number or Byw’n Iach Card Number (GN…), your Full Name and Full Address to your local centre or here: Contact
  • The app is available to all customers to review sessions and receive news (but requires membership / account to be able to book)

Click on the image below to download the app on your phone

How to use the app? Head over to the Byw’n Iach YouTube page to watch videos and how to use the app.

Byw’n Iach YouTube

How to download the app?

What Byw'n Iach clothes and merchandise are available?

Byw’n Iach products are available in three of our centres across Gwynedd

  • Byw’n Iach Arfon, Caernarfon (Tennis Centre)
  • Byw’n Iach Dwyfor, Pwllheli
  • Byw’n Iach Penllyn, Y Bala

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Byw’n Iach has a variety of clothes for sale.

Samples are available at three of our centres.

  • Byw’n Iach Arfon, Caernarfon
  • Byw’n Iach Dwyfor, Pwllheli
  • Byw’n Iach Penllyn, Y Bala

You can order our clothes online by following this link: Buy Byw’n Iach clothing

Cysylltwch â thîm Byw'n Iach heddiw...

Os oes angen mwy o wybodaeth arnoch am ein cyfleusterau Byw'n Iach, pecynnau aelodaeth neu unrhyw beth arall yr ydym yn gynnig, mae croeso i chi gysylltu â ni heddiw.