Frequently Asked Questions

Answers to the questions you have regarding our centres during the Covid-19 Pandemic

Frequently Asked Questions

Frequently Asked Questions

Questions and Answers concerning the Firebreak lockdown beginning October 23, 2020.

Are Byw'n Iach centres closed during Lockdown?

As a result of the Lockdown in force from 6pm on Friday October 23rd ALL Byw’n Iach Centres will be closed until Monday 9 November 2020. All leisure facilities will be unavailable during this lockdown period.

I have an active Direct Debit membership, what are you doing to compensate for the time closed?

If you have an active Direct Debit membership with Byw’n Iach, your membership payment for November will be reduced to the following:

Inclusive Full Direct Debit: £16.30 (usual price £35.10)

Corporate Direct Debit: £13.10 (usual price £28.10)

Concession / Off Peak Direct Debit: £11.00 (usual price £23.60)

Children’s Direct Debit: £7.20 (usual price £15.40)

This is to compensate for the 16 days of closure.

This will be done automatically and you do not need to do anything. Your membership will be active once again from November the 9th.

I have a Monthly or Annual Ticket, what are you doing to compensate for the time closed?

If you have an active Byw’n Iach Monthly or Annual Ticket, time will be added to your membership to compensate for the closure (16 days). You do not need to do anything as this will be done automatically. Your membership will be active again from November the 9th.

I have a Byw'n Iach Annual Card, what are you doing to compensate for the time closed?

If you have an active Byw’n Iach card, time will be added to your membership to compensate for the closure (16 days). You do not need to do anything as this will be done automatically. Your membership will be active again from November the 9th.

What will happen to my existing bookings?

Any booking made for during the lockdown period will be cancelled. If you have pre-paid for any sessions during this time we will contact you regarding moving the booking or arranging a refund.

Can I pre-book a session for when you reopen?

We will continue to require pre-booking of sessions once we reopen. More information on this will be released on how and when you can do this during the lockdown period.

My child was due to begin swimming lessons on the week commencing November the 2nd, when will they begin now?

Swimming Lessons due to start on the week of November 2nd will be moved forward 1 week to begin on the week of November 9th. If you have received confirmation of the Day and Time slot for your child’s lessons then these will remain the same. Please remember to follow the guidance and instructions regarding Covid-19 safety at the centre.

How do I access your online classes during the lockdown?

We have live Online Fitness Classes available through Zoom. If you would like to attend please sign up here: Register for Online Classes

(Please note the programme will change for the lockdown period but you will receive the new programme in an email)

You can also access fitness programmes at anytime on our YouTube channel

Cysylltwch â thîm Byw'n Iach heddiw...

Os oes angen mwy o wybodaeth arnoch am ein cyfleusterau Byw'n Iach, pecynnau aelodaeth neu unrhyw beth arall yr ydym yn gynnig, mae croeso i chi gysylltu â ni heddiw.

Cyswllt