Frequently Asked Questions

Answers to the questions you have regarding our centres during the Covid-19 Pandemic

Frequently Asked Questions

Frequently Asked Questions

When will your centres re-open?

Following the Welsh Government announcement here is our plan to reopen our Byw’n Iach centres:

  • 27/03/21: Synthetic pitches and outdoor courts available for clubs and establishments to hire for activities for under 18s.
  • 26/04/21: Synthetic pitches and outdoor courts available for clubs and establishments to hire for activities for adults (maximum of 30)
  • 04/05/21: Centres reopen for use by individuals or a family bubble* e.g. Gym sessions, Lane swimming sessions and Family Swimming, hire of racket sports courts. Indoor group activities permitted (maximum of 15 adult), e.g. fitness classes, indoor clubs.
  • 17/05/21: Swimming and gymnastics lessons will start **
  • 14/06/21: Our Outdoor 5-a-side pitches will re-open. Customers will be able to book and pay in advance by contacting the centre.
* Unfortunately there will be some delay before we will be able to reopen Bro Ffestiniog and Dwyfor Swimming Pools because of essential maintenance. More information here: Diweddariad ar waith cynnal a chadw pyllau Nofio Dwyfor a Bro Ffestiniog Sesneg
**Unfortunately it will not be possible to restart Gymnastics Sessions at Penllyn, Glan Wnion, Pafiliwn a Bro Dysynni centres at this time due to a staffing shortage. We will attempt to recruit additional staff by September 21.

(All subject to Welsh Government’s announcement on 23/04)

What will happen to my Direct Debit Membership?

Direct Debit Customers who were active/unfrozen prior to the December lockdown:

The DD of members who had an active/unfrozen subscription and who used the facilities prior to the December lockdown will commence, ready for use from 04/05/2021, i.e. FREE! use for May 2021. 

Your first payment will be taken on 01/06/2021 – see link to 2021-22 prices below 

You do not need to do anything. 

You will need to book a space beforehand for each session or class via your ‘on-line’ account or by phoning your local centre. 

Direct Debit Customers who have been Frozen over the lockdown period: 

Your subscription will continue to be frozen for the time being – you will not pay any fees until you are ready to reactivate. Therefore, YOU DO NOT NEED TO CANCEL. 

To those who wish to reactivate (to take advantage of the FREE May), you will have an opportunity from 26/04/2021, to register to do so.  

Byw’n Iach Prices 2021/22: Click Here

Subscription reactivation from: HERE

Book your session on-line: HERE

What will happen with my Swimming / Gymnastics Lessons?

If your child had recommenced their swimming or gymnastics lessons before Christmas, their lessons will recommence as usual during the week commencing 17/05/21. 

Subscriptions for Swimming and Gymnastics lessons will recommence from 17/05/2021 to coincide with the lessons’ timetables (*see below for any exceptions) 

If your child had not recommenced before Christmas, but you are eager for them to do so now, please contact your local centre after 4/05/21 to enquire about availability. A Direct Debit arrangement will need to be in place, unless you have an existing arrangement, before you can recommence.  

Each child attending swimming lessons will be able to use the changing rooms when leaving the pool; however, they will need to continue to arrive ‘pool ready’ and change poolside before the lesson. 

Our Covid arrangements will continue in terms of access to parents or guardians. Only Parents / Guardians of children under 8 yrs or disabled children can be present at the centre during the lessons. We kindly ask all other parents to wait outside the centre for the time being so that we can keep everyone safe. 

* Unfortunately there will be some delay before we will be able to reopen Bro Ffestiniog and Dwyfor Swimming Pools because of essential maintenance. More information here: Diweddariad ar waith cynnal a chadw pyllau Nofio Dwyfor a Bro Ffestiniog Sesneg
**Unfortunately it will not be possible to restart Gymnastics Sessions at Penllyn, Glan Wnion, Pafiliwn a Bro Dysynni centres at this time due to a staffing shortage. We will attempt to recruit additional staff by September 21.

What will happen to my Annual / Monthly ticket?

If you have a Monthly or Annual ticket, you can recommence using them from 04/05/21 onwards, by registering to reactivate the ticket. Time will be added to your ticket to compensate for the lockdown during the registration process. 

You will need to book a space beforehand for each session or class, via your ‘on-line’ account or by phoning your local centre 

Subscription reactivation from: HERE

Book your session on-line: HERE

What was the result of the recent Customer Satisfaction Survey?

During November 2020, we carried out a satisfaction survey amongst customers who had used the facilities since August 2020, and those who had not returned. 

 

What has changed since the latest lockdown period?

We asked for your views on how to improve your experience when visiting our facilities, and asked what, within our current capacity, would encourage you to return. Based on your feedback, here are the changes that we are introducing: 

*Disabled customers will be able to use changing rooms before and after their session by booking a space over the phone beforehand. Our changing rooms will also be available for school use. 

I bought an annual Byw'n Iach card to start attending again. What will happen with that?

If you have an annual Byw’n Iach card, you can start using it again from 04/05/21 onwards, by registering to reactivate the card. Time will be added to your ticket to compensate for the lockdown during the registration process. 

You will need to book a space and pay beforehand for each session and class by phoning your local centre. 

Subscription reactivation from: HERE

Byw’n Iach Prices 2021/22: Click Here

What are the arrangements for Public Swimming?

You must be a Byw’n Iach member to use our facilities for the time being. We need an accurate record of each individual who is using the facilities for track and trace purposes. There are many enrolment options and your local centre can advise you about the best choice for you, but annual Byw’n Iach membership offers a very reasonable option to do so and offers a reduced price on each subsequent visit during the year. 

You must wear a face covering when entering and moving around the building. You may remove your face covering when participating in the swimming session. 

We will offer Lane Swimming sessions, Free 60+ Lane Swimming sessions and Family Swimming Sessions (specific area of the pool available for use by your family only) when we reopen from 4/05/21. 

Each session will last 60 minutes. You will also be asked to arrive at the pool around 5/10 minutes before the session. 

You must book (and pay) for each session beforehand, either through the on-line system or over the phone and swiping your membership card upon arrival. 

We ask customers to arrive pool ready (swimsuit underneath their clothes) and change before swimming by the poolside. There will be a safe space to do so and to leave your bag. 

The changing rooms can be used on the way out to dry off and change; however, we cannot allow you to use the showers for the time being. 

Disabled customers will be able to use a suitable changing room before and after swimming by booking a space beforehand by phoning the relevant centre. 

Byw’n Iach Prices 2021/22: Click Here

What are the arrangements for using the Gym and Fitness Classes?

You must be a Byw’n Iach member to use our facilities for the time being. We need an accurate record of each individual who is using the facilities for track and trace purposes. There are many enrolment options and your local centre can advise you about the best choice for you, but annual Byw’n Iach membership offers a very reasonable option to do so and offers a reduced price on each subsequent visit during the year. 

We will be offering 60-minute Gym sessions and a programme of fitness sessions for all abilities on each site. You are asked to arrive at the centre around 5/10 minutes before the session. 

You must book (and pay) for each session beforehand, either through the on-line system or over the phone and swiping your membership card upon arrival.  

You must wear a face covering when entering and moving around the building. You may remove your face covering when participating in the fitness session. 

The changing rooms cannot be used for now. 

The numbers in our classes will be restricted to the maximum allowed by Welsh Government. We ask each customer who attends fitness classes to bring a suitable mat with them. Mats are available to buy in the reception if you require one. For now, our coaches will adapt sessions to minimise the use made of equipment and ensure social distancing, to reduce Covid risks. Some sessions will move to an outdoor space when the weather allows in order to further improve safety. 

We ask the users of our Fitness Rooms to use the cleaning equipment provided to clean each machine after use, to show courtesy to other customers. We ask everyone to follow the signs within the room and ensure that they keep at least 2m away from other customers when moving between equipment. 

Byw’n Iach Prices 2021/22: Click Here

What arrangements are in place at Byw'n Iach sites to protect customers from Covid-19?

Careful and detailed arrangements are in place to protect all of our customers and staff. 

We have completed a detailed Risk Assessment that is updated regularly and on that basis, we have developed new procedures for the running of our facilities. The procedures are based on the guidance of Welsh Government and professional bodies in the leisure sector, e.g. CIMSPA, UK Active and National Sport Governing Bodies. 

The procedures are very detailed and have introduced numerous changes to the way that centres are operated. They include: 

  • A requirement for customers to ensure that they are free of Covid-19/symptoms and have not been in contact with cases of Covid-19 prior to their visit. 
  • Clear social distancing arrangements throughout our buildings, including moving equipment to a different area to create more space. 
  • Additional cleaning arrangements through each building, including an interval between fitness, gym and swimming sessions to allow for extra cleaning. 
  • An adapted programme to reduce numbers and improve social distancing in each session. 
  • Additional equipment to allow for regular handwashing 
  • Each staff member has completed Covid-safe training and available to ensure that customers understand the safety arrangements and that they adhere to them. 
  • Membership and prior booking arrangements, which ensure that we keep numbers at a safe level and that we are able to provide detailed information to the Track and Trace system if required. 
  • Each building has received a detailed professional ventilation inspection. The ventilation systems have been adapted where needed to ensure the required level of fresh air and the use of a few spaces prohibited for the time being. Some windows and doors will be kept open for now to further increase the flow of fresh air. 

If you feel at all concerned about returning to your local centre, you can phone and ask for an appointment so you can visit. A member of staff would be happy to guide you around the building and explain the new arrangements to you. 

In addition, we will arrange an Active for Life morning or afternoon at each site from June until the Summer Holidays. These sessions will be free of charge and will be an opportunity to visit the centre and have a taster of a few low-density activities indoors and outdoors, e.g. gardening sessions, walking club, yoga or pilates taster sessions and “Quiet Gym” sessions. Our Active for Life and NERS officers will be available to welcome you back. Check out our social media channels and the website for more information. 

National Exercise Referral Scheme (NERS)

On the 17th of March 2020 the NERS programme was suspended following government advice due to the Covid-19 pandemic.

The National Exercise Referral Scheme has continued to deliver virtual programmes and complete follow up assessments for those participants who were on the programme and had completed at least 4 weeks of activity at the time of the suspension.

On behalf of Public Health Wales, Welsh Local Government Association, Welsh Government, and the Local Authorities, we are pleased to say we will be opening the referral routes again very soon.

The NERS programme will resume service with a phased approach in line with guidance from Public Health Wales. This means starting with virtual delivery and moving towards face to face delivery as national restrictions are lifted.

To access the NERS scheme you will need to get referred by a Health Professional (usually your GP, Practice Nurse or a condition specific Physiotherapist) who will have access to the NERS referral dispensing website.

If you require further information about any aspects of the Scheme in your area please contact your local co-ordinators;

  • James Richards – JamesLeighRichards@BywnIach.Cymru
    Tel – 07833441175
  • Terry Williams – TerryOwenWilliams@BywnIach.Cymru
    Tel – 07813594777

 

What is the latest update on Bro Ffestiniog and Dwyfor Swimming Pool?

Dwyfor and Bro Ffestiniog Swimming Pool Maintenance Update (May 2021)

In recent months whilst centres have been closed due to the Covid-19 regulations, the Council has taken the opportunity to complete a significant investment in Byw’n Iach centers.

By now, most of the work totalling £ 900,000 has been completed and most centres have already been able to start welcoming customers back.

Work to the value of £ 275,000 has been completed at Byw’n Iach Bangor, with the building now open to the public – this work included roof renovation and insulation which will make the centre more sustainable.

However, work continues on two sites which means that there will be some delay before the Dwyfor Pool in Pwllheli and Bro Ffestiniog Pool, can be re-opened.

At Byw’n Iach Dwyfor, a £ 525,000 investment programme is being completed. Work has already been completed to improve a changing room for families and disabled people.

In addition, work has been completed on the installation of new flooring, including in the changing rooms and painting work has also been completed.

In the pool area itself, work on roof repairs has been completed. However additional work has been identified under the pool and work is still to be done to repair pipes and re-tile the large pool.

The work has taken longer than planned, partly due to the need to comply with the requirements of completing works under the requirements of the Covid-19 regulations and delays in receiving bespoke building materials.

However, contractors are currently working on completing the necessary works. The current expectation is that the maintenance work will be completed by the end of July, which will be followed by essential preparatory work to fill the pool and recommission systems before the pool can be reopened in August.

An investment of £ 120,000 is also being made at Byw’n Iach Bro Ffestiniog. Work has been completed on repairs to the ceiling and work has also been carried out to investigate and solve a problem with water leaking from the pool and ground water collecting under the building.

Work is now underway to install a new liner in the pool itself, and the contractors carrying out the works are due to complete by the end of June. This will then be followed by essential preparatory work to fill the pond and recommission systems, before the pool can be reopened in July.

We apologize for the delay at these 2 sites, but the work being completed ensures that the swimming pools will continue to be available to customers for many years to come. If there is any change to the above timetable we will update this information and also publish exact re-opening dates on our Social Media accounts nearer to the time.

Can visitors to the area use Byw’n Iach facilities this Summer?

In order to efficiently and effectively comply with mandatory Track and Trace requirements and also to manage the significantly lower capacity at our sites due to social distancing measures, we are currently limiting access to members only. All visits must also be booked and paid for in advance.

There are however a number of options for visitors to the area, to obtain either temporary or longer term membership.

If you are a frequent visitor to the area our Annual Byw’n Iach card is available to purchase for £21.30 (£11.50 for 60+/16-24yrs/ disabled people and free of charge for under 16s) and lasts for 12 months. This will provide access to our booking system and also offer you a reduced price on every visit to the centre for 12 months.

Alternatively, we offer a week long (7days) all inclusive membership for £21.30. As the name suggests this provides access on any number of occasions to our pools, gyms, fitness classes and racquet sports courts, across all of our sites in Gwynedd.

Both options for membership can be purchased at any of our local centres.

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